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Responsible Gambling
 

Gambling is an exciting adult leisure pursuit and here, at ReelEmperor, we want our customers to enjoy betting and gaming with us. We are committed to providing our customers with an efficient, secure, fair and socially responsible service. We therefore have in place a number of measures that we believe both assist and reassure customers.

Remember though that while gambling operators can provide tools with which an individual can control their gambling, the operator cannot assume all responsibility for exercising that control. There has to be a large element of personal responsibility. Use the tools we offer or, if you think you will try to circumvent them, please do seek advice from a specialist gambling charity.

Maintaining Control

Gambling should be treated as a fun pastime, and not as a means to generate income. While the majority of the population can treat gambling as recreation and spend only what they can afford to risk, for some it can be more difficult. In order to maintain control of your gambling habits we remind you to always consider the following points:

  • Gambling should be done in moderation and undertaken as a form of leisure and not as a genuine way of making money.
  • Avoid chasing losses - there will always be another day.
  • Only gamble when you can cover the losses.
  • Keep track of the time and monitor the amount of money you spend.
  • Should you need a break from gambling, self-exclusion from one or all products can be activated by contacting Support.

Are you a concerned friend of family member?

If you are concerned that gambling has had a negative impact on your life or someone else's then the following questions may help you find out. These fourteen questions can be considered by the individual themselves or by their friend or family:

  • Do you stay away from work or college to gamble?
  • Do you gamble to escape from problems in your life (boredom, unhappy home life etc.)?
  • If you run out of money when you're gambling do you feel lost and in despair, and want to find money to gamble again as soon as possible?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Do you gamble until your last penny is gone, even if it is for your bus fare home or for food?
  • Are you getting into debt because of your gambling?
  • Have others ever criticized your gambling?
  • Are you reluctant to spend 'gambling money' on anything else?
  • Have you lost interest in your family, friends or other pastimes?
  • Do you put gambling before your family and other loved ones?
  • Do arguments, frustrations or disappointments make you want to gamble more?
  • Do you feel depressed or suicidal because of your gambling?

Parental controls

ReelEmperor uses sophisticated age verification systems and procedures to minimise the risk of underage customers from using our online services. Nevertheless, we recommend that parents and guardians who use a family shared computer to install filtering software in order to restrict internet access to children and minors.

There are a number of parental filtering solutions that can be used to monitor or restrict access to the Internet:

www.cybersitter.com - a filtering software which allows parents to add their own sites to block.

www.netnanny.com - filtering software that protects children from inappropriate web content.

www.saferinternet.org - a website which is co-funded by the European Union and provides comprehensive information about internet filter software and also offers a free test version.

There are also a number of companies who provide software which once installed allows you to completely block individual computers from accessing gambling internet sites.

These include:

Gamblock: www.gamblock.com

Betfilter: www.betfilter.com

FOLLOW THESE SIMPLE STEPS TO MANAGE YOUR GAMBLING:
1. Establish limits for purchasing, wagering and even losses before you start gambling.
2. Set a Daily Deposit Limit on your account.
3. Set yourself a time limit before you start gambling and stick to it by setting an alarm.
4. Don't let gambling interfere with your daily life; ensure you have completed all of your daily responsibilities before you start gambling.
5. Do not turn to gambling as an alternative source of income or as a way to recoup debt.
6. Do not gamble if you are in recovery for any dependency or if you are under the influence of alcohol or any other substance.
7. For information on how to gamble responsibly and on dealing with gambling problems please visit www.gambleaware.co.uk

HOW CAN I RESTRICT MY ACCOUNT?
If you feel you are beginning to experience difficulty in controlling your level of gambling, we have a number of support mechanisms available:
Daily, Weekly or Monthly Deposit Limits: allow you to decide how much you can afford to spend on a daily, weekly or monthly basis and stick to it. Our system will not allow you to deposit above your limits within the specified period.
Any decrease in the amount you want to allow yourself to deposit will be applied immediately to your account. However if you wish to increase your Deposit Limits, there will be a 24 hour delay before the change takes effect, during which time you can consider if an increase in your deposit limit is appropriate for you.
To change your deposit limit please contact our Support team who are available 24/7 to assist you.
OR
Self-Exclusion: If you feel that the tools available are not working effectively and you want to prevent yourself from gambling completely then Self-Exclusion is your best option. When you Self-Exclude with ReelEmperor we will close your account for a specified period and unless you contact us after the Exclusion period has been completed, we will not re-open your account.
Following the end of your Self-Exclusion, if you genuinely feel that you are in control of your gambling and are ready to reopen your account you need to contact our Support team who will be able to advise you. A 24 hour cooling off period will also be applied, during which time you can further consider your decision.

Reel Emperor Casino takes Responsible Gambling extremely seriously and if you try to open other accounts with us during your period of exclusion we will do our best to detect and close them.
However in the event you do not choose to update us with any changes in your personal information and you manage to open new accounts and place bets, your deposits and any winnings accrued may be retained by us upon detection.
If you wish to discuss any of these options, please contact our Support team via our live chat or email.

If you decide to add a Daily Deposit Limit/Account Restriction to your account or to Self-Exclude we strongly advise you contact any other betting companies you have an account with and do the same.