24/7 Support
Terms & Conditions


1.1 By using and/or visiting any section of the website www.reelemperor.com (hereinafter referred to as the "Website"); or by opening an account on the Website you agree to be bound by:

1.1.1 The General Terms and Conditions, on this page;

1.1.2 The Privacy Policy;

1.1.3 AML Policy;

1.1.4  Any game rules;

1.1.5 Any terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time.

1.2 All of the terms and conditions listed above shall together be referred to as the "Terms".

1.3 Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.



2.1 The Terms shall be agreed between You (the "Player") and the Operator.

2.2 The Website, the prices contained in it and the Terms are translated into a number of languages and are therefore intended to be used by the citizens of the relevant countries and other countries which speak those languages.

2.3 References in the Terms to "us", " our" or " we" are references to:

2.3.1 the Operator; or

2.3.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.



3.1 We may need to change the Terms for a number of reasons, including for commercial reasons, to comply with new laws or regulations or for customer service reasons. The most up-to-date Terms can be accessed here.

3.2 When we make changes to the Terms which we wish to notify you of, we will do so by e-mail or by placing a notice on the Website, the Player may need to re-confirm acceptance before the changes come into effect and he is able to place bets on our website.



4.1 In order to place a bet via the Website, you will need to open an account on the Website ("Your Account").

4.2 For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions. When attempting to open an account or using the website it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction. In Annex A you can find the list of the countries from where the customers are not allowed to play and open an account in reelemperor.com

4.3 When you open Your Account You will be asked to provide us with personal information, including your name, date of birth, and appropriate contact details, including an address, telephone number and e-mail address.

4.4 You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.

4.5 Your Account must be registered in your own, correct, name. You may only open one account. Any other accounts which you open with us in relation to the service and the Website shall be "Duplicate Accounts". Any Duplicate Accounts may be closed by us immediately and:

4.5.1 all transactions made from the Duplicate Account will be made void;

4.5.2 all stakes made using the Duplicate Account shall be voided and deposits will be returned to you;

4.5.3 any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.

4.6 You must maintain your account and keep your details up-to-date.

4.7 If you wish to close your account you must send a request to do so to the support.



5.1 After opening Your Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Account details you may retrieve your password by clicking on the "Forgot Password" link below the login portal.



6.1 If You wish to participate in the services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may then be used by You to play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.

6.2 Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete this transaction.

6.3 We are required by our licence to inform customers about what happens to monies which we hold on account for You, and the extent to which such monies are protected in the event of insolvency. Monies deposited by You to Your Account will be held in a bank account and/or escrow account which will be kept separate from our company funds. Monies in Your Account are not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system. As such, monies in Your Account are not protected in the event of insolvency. This meets the Gambling Commission's requirements for the segregation of customer funds at the level: basic segregation.

6.4 To the extent required by Your local law or tax or other authorities, You are responsible for reporting Your winnings and losses arising from the services.

6.5 You can set a deposit limit on Your Account in any one day. This limit cannot be increased without giving us twenty-four hours' notice of Your wish to increase Your deposit limit and only when twenty-four hours have elapsed from Your request for such an increase will the increase apply.

6.6 Subject to the Closure of Your Account, You may request withdrawal of funds from Your Account at any time provided that:

6.6.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;

6.6.2 any Checks referred to the Verification of Your Identity; Money Laundering Requirements above have been completed by us to our satisfaction;

6.6.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).

6.7 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You in accordance with paragraph 6.6 (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).

6.8 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire. Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You.

6.9 Inactive Account Fee. If You do not use Your Account for gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an "Inactive Account". All Inactive Accounts will incur a fee ("Inactive Account Fee"), the details of which can be found in the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.



7.1 All transactions will be concluded in the language from which you placed your transaction.

7.2 It is your responsibility to ensure that the details of any transaction are correct.

7.3 You can access your transaction history on the Website.

7.4 We reserve the right to refuse the whole or part of any transaction requested by you at any time in our sole discretion. No transaction is accepted by us until we have confirmed to you that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Support team.

7.5 Once your bet is confirmed, you cannot cancel the transaction without our written consent.



8.1 These Bonus Terms and Conditions are general and supplementary to the terms and conditions for any specific promotion. Most bonuses have additional terms and conditions that can be found on our promotions page. Violations of the bonus rules will void any winnings and bonus on the account. Any subsequent game play on the account in question may also be declared void.

8.2 Only one deposit bonus or free spins of each kind is allowed per account, per household, per shared computer, per shared address and per shared IP address (if otherwise not specified).

8.3 Bonuses offered by Operator are intended for genuine recreational players only. Abuse of the bonus offer will not be tolerated. We reserves the right to investigate, suspend or lock any account if bonus abuse is suspected.

8.4 Customer's balance cannot be credited with more than one active bonus.

8.5 For deposit bonuses, the bonus and qualifying deposit must be turned over (wagering requirement) a certain amount of times before any part of the deposit, bonus funds or associated winnings can be withdrawn from the customer's account. If a customer withdraws or transfers any part of the initial deposit, bonus funds or associated winnings prior to meeting the wagering requirements, the bonus and any associated winnings will be forfeited and deleted from the customer's account.

8.6 The customer can cancel a bonus by selecting Reject option for the corresponding bonus in Dashboard section of User Account.

8.7 The bonus will be cancelled if the Bonus Balance is equal to 0 or if the user chooses another bonus when making a deposit.

8.8 We reserves the right to change the terms and conditions of any bonus or offer at any time without prior notice and it is your responsibility to periodically check our website for changes and updates.

8.9 We reserve the right to exclude players from any current and all future promotions if we have reason to believe they are abusing the promotion.

8.10 In the case of any dispute, the decision by Operator is final.



9.1 The Wagering Requirements of a Bonus mean the total amount of bets you must stake before the Bonus and any accrued winnings are transferred into your Cash Balance and can be withdrawn. The Wagering Requirements for each Bonus are set out in the specific terms for the Bonus and will be expressed as a multiple of the Bonus plus the Deposit amount that must be wagered not less than 25 times. For example, if the user has made $ 50 deposit and got $ 50 bonus, then one needs to wager ($ 50 + $ 50) * 25 = $ 2500. The Wagering Requirement for Bonuses will be set out in the terms specific to that Bonus. Not all bets will count towards the Wagering Requirements.

All slots


Poker, Video poker


Roulette, blackjack,  bakkara kazinovar reddog, craps


These percentages can be changed from time to time so please make sure to contact our support team each time to find out a certain game’s wagering contribution.

The percentage of bets that contribute towards wagering requirements may differ for other bonus offers, but this will be made clear within the terms for those specific offers. Please read the wagering requirements carefully for each bonus offer the customer may receive.

9.2 Real money play (on all games other than those excluded) will contribute to the wagering requirements of any Bonus. First, during wagering, player’s cash balance is debited, and the winnings are credited to the bonus balance. As soon as the main user's balance is exhausted, cash bets will be removed from the bonus balance.

9.3 The customer may view the Wagering in the Profile section of User Account.

9.4 The customer can place additional money for the Cash Balance for the Bonus after game.



10.1 The Company rewards its loyal and regular players by giving them a possibility to gain the player points (“Comp Points”) that the customer can transfer into Your Accounts hence obtaining real money for free to play with real bets with the possibility to win real money. From the moment the customer starting to play and place your first bet the customer will begin to accumulate complimentary points.

10.2 Depending on the number of bets placed in different games that are divided into categories with the multiplier, the customer get a certain number of Comp Points:

Game categories

Comp Points




All slots




Poker, Video poker




Roulette, blackjack, bakkara, kazinovar, reddog, craps


If, for example, the customer play a slot machine, then by placing bets a total of 10 USD you receive 1 (one) Comp Point.

10.3 Depending on the number of Comp Points accumulated during game, the customer will be awarded with the certain status:


Comp Points





Fortune Seeker


Reel Master


Reel Lord


Reel Emperor



10.4 Ifthe customer do not confirm his email address the customer will not have an opportunity to convert Comp points to his Cash Balance.

10.5 Depending on the status of the player we provide different Comp point conversion rate to credit them to user accounts.


Comp Points












Fortune Seeker




Reel Master




Reel Lord




Reel Emperor





10.6 You can convert minimum 10 Comp points.

10.7 You may view the available Comp Points in the Profile section of Your Account.

10.8 In the event that the Company believes you are abusing or attempting to abuse a Comp Point or other promotion, or is likely to benefit through abuse or lack of good faith from the Terms adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw any Comp Point or promotion from you, or rescind any policy with respect to you, either temporarily or permanently, or terminate your access to the services and/or block Your Account. The Company shall be under no obligation to refund to you any funds that may be in Your Account other than the amount of your original deposit.

10.9 The Comp Points given as a reward for the win in the tournament don't influence status of the Player.



11.1 General Bonus terms are applied to participate in the casino tournaments.

11.2 The tournament is open to all registered users.

11.3 All casino users playing tournament games automatically become tournament participants.

11.4 Only real money mode bets count during the tournament. In particular, the bets must be equal to or more than the minimum bet for participation.

11.5 Bets during gamble feature are not counted.

11.6 Bets are counted as tournament points only in games announced in the information notice or/and on the tournament promotional page.

11.7 Timing, the minimum bet for participation, winning places number, prize fund, and winners’ awards for each tournament are announced in the information notice or/and on the tournament promotional page.

11.8 The user receives tournament points for bets in tournament games according to the following currency rate:

The bets amount for 1 tournament point

Game currency








11.9 Current amount of tournament points’ belonging to each user participating in the tournament is shown in the "Result" column of the leaderboard on the tournament promotional page. To update the leaderboard data refresh the page.

11.10 The player’s place in the tournament leaderboard is automatically determined according to the points’ amount for the tournament.

11.11 Prizes charge takes place within 24 hours after the tournament ends on weekdays.



12.1 The following activities are not allowed and constitute a material breach of the Terms:

- Colluding with other third parties;

- Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as 'bots'); or the exploitation of an 'error';

- Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;

- Taking part in any criminal activities including money laundering and any offence with criminal repercussions.

- Transferring of funds from one player account to another.

12.2 We will take all reasonable steps to prevent such activities, detect them and the relevant players, and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action we take in respect of the same will be at our sole discretion.

12.3 If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing support@ReelEmperor.com.

12.4 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.

12.5 If user is suspected of being underage or swindler, the ReelEmperor administration may verify the user's personal data. If suspicions are confirmed, administration reserves the right to block account of such user, stop payments in favor of user and deny future access.



13.1 You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any company staff used to provide the Website or Support.

13.2 You shall not corrupt the Website, flood the Website with information so as to cause the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.

13.3 You shall use the Website for personal entertainment only and shall not be allowed to reproduce the Website or any part of it in any form whatsoever without our express consent.

13.4 You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. When breaching this provision we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

13.5 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.

13.6 It is prohibited to sell, transfer and/or acquire accounts from other players.



14.1 Your Inactive Account will be terminated with written notice (or attempted notice) using your contact details. In the event of any such termination by us, other than where such closure and termination is made pursuant to paragraph 11 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 16 (Breach of the Terms) of these Terms, we will refund the balance of Your Account to you. If you cannot be located, the funds shall be remitted to the relevant gambling authority.

14.2 The Operator may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion.

14.3 In the event of any suspicious transaction/s, the Operator reserves the right to suspend or block a players’ account and withhold funds as may be required by law or the competent Authority.



15.1 Where unexpected system flaws, faults or errors occur in the software or hardware which we use to provide the Website we will take immediate steps to remedy the problem.

15.2 We do not accept any liability for IT failures which are caused by your equipment used to access the Website or faults which relate to your internet service provider.

15.3 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by us or an error by you. You will forfeit any winnings/losses that result from any such Error.



16.1 Your access to and use of the products offered via the Website, is at your sole option, discretion and risk.

16.2 We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties the Website, or the products offered via the Website, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.

16.3 We shall not be liable to You in contract, tort (including negligence) or otherwise for any business losses, including but not limited to loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not currently foreseeable by us arising out of the Terms or Your use of the Website.



17.1 You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.

17.2 Where you are in material breach of the Terms, we reserve the right, but shall not be required, to:

17.2.1 Provide you with notice (using Your Contact Details) that you are in breach requiring you to stop the relevant act or failure to act;

17.2.2 Suspend your Account so that you are unable to place bets or play games on the Website;

17.2.3 Close Your Account with or without prior notice from us;

17.2.4 Recover from Your Account the amount of any payouts, bonuses or winnings which have been affected by any material breach.

17.3 We have the right to disable any user identification code or password if in our reasonable opinion you have failed to comply with any of the provisions of the Terms.



18.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

18.2 Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.

18.3 No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as specifically permitted in accordance with the Terms.



19.1 By providing us with the information, you consent to our processing your personal Information for the purposes set out in the Terms, for operating the Website or to comply with a legal or regulatory obligation.

19.2 As a policy the company will not disclose any personal information to anyone other than those employees that need access to your data to provide you with a service.

19.3 We will retain copies of any communications that you send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from you.

19.4 Players have the right to their personal data held by the Operator in accordance with the Data Protection Laws. Players are also entitled to change or amend their respective personal data.

19.5 The Operator will use all responsible means to protect player data however it is not liable should a third party unlawfully seize such data. Lawful supply of such data to third parties is on an opt-in basis,

19.6 The Operator has the obligation to forward any information to the relevant authorities in case of fraudulent or suspicious behaviour. By accepting the Operator’s Privacy Policy, players are giving their permission to the Operator to verify the data by using third party databases.



Due to constantly developing regulations on the prevention of criminal activities and money laundering, and terrorism financing, Netgame Entertainment N.V. (further The Company) strictly implements anti-money laundering (AML) guidelines and procedures.

Due diligence (DD). Company`s customers should be subject to an DD process and record keeping.

Anonymous Accounts. Anonymous or ‘nominal’ account records are not permitted. Any existing anonymous accounts or accounts believed to be ‘nom de plume’ or that have inconsistent identification should be subject to appropriate due diligence to establish the identity and bona fides of the account holder at an early opportunity.

Duplicate/Multiple Accounts. Many customers wish to operate parallel accounts in order to segregate their gambling spend. Notwithstanding this activity, license holders must be able to identify and associate ‘linked’ accounts that may belong or be under the control of the same person.

Politically Exposed Persons (PEP). Company are required to make provision, on a risk sensitive basis, to respond to any attempt to gamble by any qualifying Politically Exposed Persons, i.e. any person holding significant public office (or who has held it at any time in the preceding year), having access to public funds or in a position of influence. PEPs include the readily identifiable family and associates of such persons. A risk based approach should be applied based on the value and scale of gambling and the location of such customer.

While we respect and honor the confidentiality of our clients, we are committed to undertaking thorough due diligence. As part of enhanced due diligence policy, know your client (KYC) policy is based on principles of partnership: if we know and understand our customers, they know and understand us. In case of enhanced due diligence clients could be invited to provide below listed documents to comply with our KYC policy (copy of the passport and utility bill or bank statement). The Company reserves the exclusive right to unilaterally decline any clients' application and/or terminate further provision of services without any statements or explanations to the client in case of breach of KYC policy.



21.1 The Website uses 'cookies' to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto your computer when you access the Website and it allows us to recognise when you come back to the Website. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.



22.1 The original text of the Terms is in English and any interpretation of them will be based on the original English text. If the Terms or any documents or notices related to them are translated into any other language, the original English version will prevail.



23.1 We reserve the right to transfer, assign, sublicense or pledge the Terms, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.



24.1 If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.



25.1. All complaints will be processed and responded to in a timely and appropriate manner.

25.2. All complaints are made through the following email address: support@reelemperor.com

25.3. All unresolved disputes can be lodged at complaints@gaminglicences.com.



Restricted / blacklisted territories for the NetEnt games

1.     Absolute Restriction

No customers will be accepted from the United States, Canada, United Kingdom, Spain, France and Italy.

2.     Blacklisted Territories

In addition to point 1, all NetEnt games cannot be played or accessed in the following territories:

Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Denmark, Estonia, Latvia, Lithuania, Mexico, Portugal, Romania,

3.     Branded Game Territories

a.     Guns & Roses, Jimi Hendrix & Motörhead CANNOT be played or accessed in the following countries:

Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Spain, United States of America, United Kingdom, Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey & Ukraine

b.     Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), CAN ONLY be played in the following countries:

Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia and Sweden.